Refund policy

Refunds & Replacements

Every item is printed on demand just for you. We offer a refund or free replacement only if your order never arrives because of a shipping issue, or if it arrives damaged, misprinted, or defective and you can show it with a video of at least 30 seconds or several clear photos. Email imasnowman.pg+returns@gmail.com within 30 days of the expected delivery date with your order number and the video or photos. You don't need to send the item back. Because everything is made to order, we can't accept returns or exchanges for change of mind or wrong size.